- Customer service
A tool designed to simplify communication processes
Strategy / Product design / Development
Putting into Production
Founded in 1979 and represented in more than 125 countries, Boston Scientific is dedicated to transforming lives through innovative medical solutions in such medical specialties as interventional radiology, interventional cardiology, peripheral interventions, neuromodulation, neurovascular intervention, electrophysiology, cardiac surgery, vascular surgery, endoscopy, oncology, urology and gynecology. In addition, it is dedicated to the design, manufacture, distribution and sale of medical devices, based on the latest technology.
Boston Scientific in Costa Rica
From 2015 to the present day, we have carried out five projects for Boston Scientific: working hand in hand with the different departments, understanding the needs of their collaborators and the business objective.
We have learned a lot from their process, generating improvements linked to the production area of medical solutions, information management and human resources.
Process improvement has been a constant in the projects we have carried out.
Initially, the process we encountered was strict, inflexible for staff and demanding (but unrealistic) in terms of the time available to gather information to start work.
Everything has always been related to the responsiveness of support staff and the movement and navigation within the site, directly impacting performance and production.
Our initial challenge was to create a medium that would integrate the business, allowing its users real and valuable communication at the right time.
The process and the users, how we started
Meeting the needs of users and contributing to the business objective are our pillars.
Therefore, before we even prototype an idea, we get to know the people, in search of personalised solutions and optimal interaction according to the context of use in the facility.
Our specific result: we developed integrated tools for internal communication, mobile apps for iOS and Android, powered by Boston Scientific information systems, as well as a web application, able to generate solutions to queries as efficiently as the teams needed.
Beyond this, we redesigned processes, we generated security: information is in one place, accessible and reliable.
And what did this do to production? Better organised processes and greater efficiency on the part of the employees.
An app focused on the needs of the user, but with a company-wide impact